Refer-a-Friend Promotion Terms

01 —Who can take part

• You must be 18 or over, resident in the United Kingdom, and hold a Reluv account in good standing (not suspended, restricted or banned).
• Reluv staff and contractors, and members of their households, are not eligible.
• The person you refer (the “Referred Member”) must be genuinely new to Reluv — someone who has not previously held a Reluv account. They must not be you, a member of your household, or someone using your device, payment method or address.
• One account per person. Where we reasonably believe accounts are linked or controlled by the same person or household, we may treat them as one.

02 —Promotion period

The Promotion runs from 17 July 2026 to 16 October 2026, or until the reward fund we have allocated to it is used up, whichever is sooner (the “Promotion Period”), unless changed, suspended or ended earlier under paragraph 10. Points can only be earned during the Promotion Period. We will post notice on this page when the Promotion closes.

03 —How you earn points

Share your personal referral link. You earn one point when a Referred Member creates a new Reluv account using your link and completes their first purchase on Reluv, subject to paragraph 4.

Points are personal to you. They cannot be transferred, sold, pooled or combined with any other account or promotion.

04 —When a point is earned

A point is only earned — and only counts towards a reward — when all of the following are true:

• the Referred Member is genuinely new and eligible under paragraph 1;
• their first purchase has completed: the order has been delivered, the buyer-protection window has ended, and it has not been cancelled, refunded, charged back or made the subject of a dispute;
• the purchase is a genuine, arm's-length purchase with an item price of at least £2 (excluding shipping and fees);
• the point arose within the Promotion Period; and
• we are satisfied, acting reasonably, that neither account has breached these terms, our Terms & Conditions, or paragraph 9.

Until a reward has actually been paid to you, you have no entitlement to it. Points have no cash value in themselves and are not property.

05 —Rewards

• You earn £5 each time you reach 2, 5, 8 or 11 points, and £10 when you reach 14 points.
• The maximum is £30 per member, per account and per household, for the whole Promotion.
• Rewards are not exchangeable for anything else and have no value except as paid under these terms.

06 —How we pay

• Rewards are paid into your Reluv payout account, which is provided by Stripe. To receive a reward you must set up and verify a Stripe payout account in your own name — this is the only way we pay rewards, and we do not pay by any other method. If you reach a milestone before you have set one up, we will ask you to do so; you provide your payout and identity details directly to Stripe, not to us.
• We may require information to verify your identity, your account, or that a referral is genuine, before paying. If you do not provide what we reasonably ask — including setting up your Stripe payout account — within 14 days, we may withhold or void the reward.
• Where a milestone is reached and verified, we aim to pay within 30 days.
• A reward is a marketing incentive from Reluv. It is not payment for selling on Reluv and does not form part of your sales earnings.
• You are responsible for any tax on a reward. Referral rewards are generally treated as miscellaneous income; for most people the £1,000 trading allowance will cover sums of this size, but your tax position is a matter for you.

07 —Your friend's welcome offer

As part of the Promotion, a Referred Member who joins Reluv using your link receives a welcome offer: free standard postage on their first purchase, bought using Buy Now. Reluv pays for that postage — it is funded by us, it is not a discount given by the Seller, and it does not affect the Seller or what the Seller receives.

• The welcome offer is available to the Referred Member only, and only while the Promotion is running (paragraph 2). It is applied automatically at checkout on their first eligible order — there is no code to enter.
• It can be used once per Referred Member. It applies to a single order and cannot be re-used, transferred, pooled, exchanged for cash or anything else, or combined with another offer.
• It applies to Buy Now purchases only. It does not apply to items bought by making an offer, and it covers standard postage on that first order only (not, for example, a later order or a returns label).
• The welcome offer is used up when it is applied to a completed first order. If that order is later cancelled, refunded or charged back, the free postage is not restored and cannot be claimed again on a later order.
• The welcome offer is a marketing incentive from Reluv. It is not connected to any point or reward you earn as the referring member, and it has no cash value.
• We may withhold, withdraw or refuse the welcome offer where paragraph 1 (eligibility) or paragraph 9 (fair play) is not met — for example where an account is not genuinely new, or where accounts appear linked or controlled by the same person or household.

08 —Sharing your link

• Share your link personally and honestly. Do not spam, bulk-message, post to unrelated forums or groups, or run paid advertising on your link.
• If you share your link publicly — for example on social media — you must make clear that you receive a reward (for example by including #ad). This is a legal requirement, not just our rule.
• Do not present yourself as Reluv, imply you act on our behalf, or make claims about Reluv that we have not made.

09 —Fair play — abuse, withholding and voiding

The Promotion is for genuine personal referrals. You must not, and must not attempt to:

• refer yourself, or create or use any additional, duplicate, fake or automated account;
• refer members of your own household, or arrange purchases that you fund, control or reimburse;
• act together with others to generate points artificially (referral rings);
• make or arrange purchases that are not genuine, or that are cancelled or refunded after a point is claimed;
• use bots, scripts, incentives or paid promotion to generate sign-ups;
• misuse, manipulate or take advantage of any error, bug, defect or loophole in the Promotion or the Platform; or
• breach these terms or our Terms & Conditions.

Where we reasonably believe that any of the above has happened, or is being attempted, we may:

• withhold payment while we investigate;
• decline or void any affected point or reward, whether or not a milestone has been reached;
• reverse or recover any reward already paid, including by set-off against any sum we owe you;
• remove you from the Promotion; and/or
• take account-level action under Section 10 of our Terms & Conditions.

We do not need to prove abuse to a criminal or civil standard — a reasonable belief, based on the information available to us, is enough. Our decision is final. If you believe we have made a mistake, you may ask us to review it by emailing promo@reluv.co.uk within 14 days, and we will look at it again.

10 —Changing, suspending or ending the Promotion

• We may change, suspend or end the Promotion at any time and for any reason, including when the total budget we have allocated to it is reached.
• We will post notice on this page and, where practicable, tell participants.
• Changing or ending the Promotion stops you earning new points from the effective date. Any milestone reward you had already earned under paragraph 4 before that date will still be paid.
• Because rewards are paid only at the milestones in paragraph 5, points that have not reached a milestone are not paid. If the Promotion ends before you reach your next milestone, those points will not be paid.
• We may exclude any individual from the Promotion at any time where we reasonably believe they have breached these terms.

11 —General

• Nothing in these terms affects your statutory rights.
• We are not responsible where a referral link, sign-up or purchase fails, is lost, or is not recorded for reasons outside our reasonable control — including technical failure, network issues, or a third-party outage.
• We handle your personal data in line with our Privacy Policy. Rewards are paid through Stripe: you provide your payout and identity details directly to Stripe when you set up your payout account, and we do not collect or hold your bank details ourselves.
• These terms are governed by the laws of England and Wales.