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For order disputes, use the Resolution Center.

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Buying

6 articles

Tap any listing, then Buy now. We'll guide you through your delivery address, postage option and payment in a single flow. You'll need a free Reluv account to check out — you can create one in the same step.

Selling

5 articles

From the Sell tab, add a few clear photos on a plain background, set your price, choose the category, size and condition, and write a couple of honest lines about fit and any flaws. Honest photos and descriptions sell faster and head off disputes.

Orders & Shipping

3 articles

Open Orders (or My Sales, if you're the seller) and tap the row. We pull live carrier tracking and show every checkpoint between dispatch and delivery, and mark the order delivered automatically when it's scanned.

Payments & Payouts

3 articles

All major debit and credit cards, plus Apple Pay, Google Pay and Link where your device supports them. You'll need a free Reluv account to check out.

Disputes & Resolutions

11 articles

You can open a dispute if the item hasn't arrived or isn't as described. If your order hasn't been delivered yet, you can raise a dispute 7 days after the seller marks it shipped. Once delivered, you have 48 hours to open a dispute — this window closes the moment you tap “Confirm item is OK” (which releases payment to the seller), so do not confirm if something is wrong; raise a case instead.

Reviews & feedback

6 articles

Once an order is delivered, the buyer and the seller can each leave the other a star rating from 1 to 5 and an optional written comment. You have 7 days from delivery to leave yours, from the order in Orders (or My Sales).

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