How it works
How Reluv works.
A piece finds its next chapter. Everything that happens between listing and the doorstep.
Selling is simple.
1. List for free
Snap a few photos, set your price, done in minutes. You keep every penny you ask for.
2. Pack & ship
When it sells, your pre-paid tracked label is waiting. Film the packing, drop off within 5 days.
3. Get paid
Funds land 2 days after the buyer confirms. The sooner they confirm, the sooner you're paid.
What we ask of sellers.
A few simple standards — they protect your buyers and you.
Describe it honestly
Pick a real condition grade. No vague wording, no made-up terms.
Ship within 5 days
Drop off with the pre-paid label within 5 days — 48 hours for next-day orders.
Film yourself packing
One unedited take: item, label, box. Your strongest evidence if a buyer raises an issue.
How to record itPack it with care
Protect the piece so it arrives exactly the way you described it.
Reply promptly
Quick, friendly answers keep buyers confident and sales moving.
Sell it as described
Match the listing — or we step in via the resolution centre.
Shop safely and securely.
1. Discover
Search by brand, size or condition. No account needed to browse.
2. Buy securely
Stripe holds your payment safely until the item arrives.
3. Receive & reluv
Track delivery live, film the unboxing. Happy? Tap confirm. Not right? Dispute within 48 hours.
Every order is protected.
Payment is held until you confirm, disputes are decided on the evidence, and returns are built in.
Fees
Simple and transparent.
For sellers
Always free to list.
You set your price and receive it in full — no selling fee, and no markup added to your listing.
A pre-paid tracked label is provided. The cost is covered by the buyer at checkout.
For buyers
The price shown is the seller's listed price — there's no platform markup on the item. Reluv's fee is the separate Buyer Protection Fee below.
Added at checkout, with the 6% capped at the first £150 (so it's at most about £9.70). Keeps your payment secure with Stripe and covers dispute resolution if anything goes wrong.
Calculated based on item size and your delivery address.
Items on Reluv are sold by private individuals, not businesses, so purchases don't carry the same statutory consumer rights as buying from a business (such as the legal 14-day cancellation right). Every order is covered by Reluv Buyer Protection — your payment is held securely until you confirm the item arrived as described.